The Robinson Diamond Resource Group has an outstanding opportunity with an industry leader for a Field Support Technician
This role is challenging, fun and will be a great starting point with a company in major growth.

If you've been in the hospitality industry, automotive industry as a service writer, any technical support role where you interfaced with clients were previously a project coordinator and have become bored with the static nature of those roles are excited about travel (up to 50%+) and are looking for a great next step in your career with a rocket ship growth company send us your resume today.

You will go through an extensive 90 day training program.

As a Field Support Engineer, you will be an integral member of the company for quickly resolving highly complex issues for both hardware and software interfaces. You will play a critical role in maintaining the trust of our customers while, defining and resolving issues.
Essential Duty and Responsibilities:

• Retain high level of product knowledge
• Listen to and leverage customer feedback while advising the engineering team on the feedback and expectations to better position for core product
• Be a subject matter expert with respect to our competition
• Perform product demonstrations to customers
• Troubleshoot software and hardware issues during testing mode at customer locations
• Travel to all 50 states to coordinate machine installations and POS integration
• Conduct meetings with management to review project progression & performance
• Interface with equipment manufactures to resolve reliability issues
• Build a service database of information to align with our corrective action systems
• Provide information such as fault trees and training materials
• Conduct tests and simulations at corporate facility to assist with problem solving
• Train and/or resolve customer issues in the field.
• Coordinate and implement operational training with customers
• Identify critical parts ordered and maintained in inventory
• Write and maintain detailed Operating & Maintenance Procedure
• Monitoring beta and pilot programs, including all field personnel at several test markets for several leading and nationally recognized retailers
• Work with the marketing team to create sales tools

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Engineering or Business Management preferred
• Must have clean and clear driving record.
• 1+ years of field engineering experience preferred
• *Position requires extensive field travel and will sometimes require long hours in the field.