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Enterprise Tech Support

Irving, TEXAS
Great Opportunity to enter the Aerospace world from the Tech Support side.
Take a look below, if this feels like a fit send us your resume and lets talk soon.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Works on problems of diverse scope where analysis of situation requires evaluation and judgment.
  • Responsible for evaluating current systems.
  • Assists in the planning of large scale systems projects through vendor comparison and cost studies.
  • Requires thorough knowledge of LAN/WAN systems, networks, and applications.
- On-call enterprise support for shifts 1 – 3
- Provides support to first line Enterprise Support staff for business applications including Lotus Notes, MS Office, VPN, SAP
- Troubleshoot complex issues including:
  • · Hardware builds:
    · Desktops, laptops, tablets, and smart phones
    · Audiovisual (AV) setup for conference rooms (projectors, microphones, power strips)
    · Telephone, email, mobile, and walk-up support and troubleshooting
  • Job Skills/ Functional Knowledge
    • - A+ Certification required
      - Network+ (must be obtained within 90 days of hire - covered)
      - MCP (must be obtained within 90 days of hire- covered)
      - ITIL Foundations (must be obtained within 180 days of hire- covered)
Preferred Skills
- MCITP: Enterprise Desktop Administrator on Windows 7
- MCITP: Enterprise Desktop Support Technician on Windows 7
- Security+
- Experience with MAC OSX 10.6.8 or later
- Experience with LANDESK Service Desk 7.5 or later
- Experience with LANDESK Data Analytics
- Experience with LANDESK Asset Lifecycle Management
- LANDESK: Experience building hardware dependent images – basic understanding of bare metal backups, master boot record, and hard disk boot sectors
- LANDESK: experience creating queries in LDMS 8.8 or later
- Excellent time management and prioritization skills
- 1 year of LANDESK administration experience

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