The Technical Support Specialist will perform remote support of payment industry partners and clients in a call center environment located in Newark.
If you are sharp, an understanding of technology, patience, have a willingness to learn new things and have a solid track record this could be the entry to a great, long term career. This is a contract to hire role.
Software / Hardware Troubleshooting and Installation
What you will do.
- Software installation, configuration and training on POS functionality
- Manage incoming support inquiries via phone, email, and web
- Troubleshoot POS, software, payment gateway and various other credit card processing applications.
- Troubleshoot payment industry hardware including pin pads, card readers and countertop terminals
- Troubleshoot payment industry methods of payment including credit card, check, gift, loyalty and Private Label
- Escalate matters as appropriate
- Assist in improving procedures and efficiency
- Work efficiently and professionally with other departments and vendors
- Maintain a clean working environment.