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Technical Support Specialist - Entry Level Opportunity

San Jose, Ca
The Technical Support Specialist will perform remote support of payment industry partners and clients in a call center environment located in Newark.

If you are sharp, an understanding of technology, patience, have a willingness to learn new things and have a solid track record this could be the entry to a great, long term career. This is a contract to hire role.

Job Details:
Job Description
Software / Hardware Troubleshooting and Installation
  • Software installation, configuration and training on POS functionality
  • Manage incoming support inquiries via phone, email, and web
  • Troubleshoot POS, software, payment gateway and various other credit card processing applications.
  • Troubleshoot payment industry hardware including pin pads, card readers and countertop terminals
  • Troubleshoot payment industry methods of payment including credit card, check, gift, loyalty and Private Label
What you will do.
  • Escalate matters as appropriate
  • Assist in improving procedures and efficiency
  • Work efficiently and professionally with other departments and vendors
  • Maintain a clean working environment.

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