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Field Service Engineer

Carrollton, TX
The Robinson Diamond Resource Group has an outstanding opportunity with an industry leader for a Field Support Technician
This role is challenging, fun and will be a great starting point with a company in major growth.

If you've been in the hospitality industry, automotive industry as a service writer, any technical support role where you interfaced with clients were previously a project coordinator and have become bored with the static nature of those roles are excited about travel (up to 50%+) and are looking for a great next step in your career with a rocket ship growth company send us your resume today.

You will go through an extensive 90 day training program.

As a Field Support Engineer, you will be an integral member of the company for quickly resolving highly complex issues for both hardware and software interfaces. You will play a critical role in maintaining the trust of our customers while, defining and resolving issues.
Essential Duty and Responsibilities:
  • Retain high level of product knowledge
  • Listen to and leverage customer feedback while advising the engineering team on the feedback and expectations to better position for core product
  • Be a subject matter expert with respect to our competition
  • Perform product demonstrations to customers
  • Troubleshoot software and hardware issues during testing mode at customer locations
  • Travel to all 50 states to coordinate machine installations and POS integration
  • Conduct meetings with management to review project progression & performance
  • Interface with equipment manufactures to resolve reliability issues
  • Build a service database of information to align with our corrective action systems
  • Provide information such as fault trees and training materials
  • Conduct tests and simulations at corporate facility to assist with problem solving
  • Train and/or resolve customer issues in the field.
  • Coordinate and implement operational training with customers
  • Identify critical parts ordered and maintained in inventory
  • Write and maintain detailed Operating & Maintenance Procedure
  • Monitoring beta and pilot programs, including all field personnel at several test markets for several leading and nationally recognized retailers
  • Work with the marketing team to create sales tools
EDUCATION AND EXPERIENCE:
  • Bachelor’s degree in Engineering or Business Management preferred
  • Must have clean and clear driving record.
  • 1+ years of field engineering experience preferred
  • *Position requires extensive field travel and will sometimes require long hours in the field.
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