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Field Support Engineer

Carrollton, TX
The Robinson Diamond Resource Group has an outstanding opportunity with a growing company for a Field Product Specialist/Support Engineer.

As a Field Support Engineer, you will be an integral member of the company for quickly resolving highly complex issues for both hardware and software interfaces. You will play a critical role in maintaining the trust of our customers while, defining and resolving issues.
Essential Duty and Responsibilities:
  • Retain and continually cultivate a high level of product knowledge.
  • Listen to and leverage customer feedback while advising the engineering team on the feedback and expectations to better position for core product
  • Be a subject matter expert with respect to our competition
  • Perform product demonstrations to customers
  • Troubleshoot software and hardware issues during testing mode at customer locations
  • Travel to all 50 states to coordinate machine installations and POS integrations
  • Conduct meetings with management to review project progression & performance
  • Interface with equipment manufactures to resolve reliability issues
  • Build a service database of information to align with our corrective action systems
  • Provide information such as fault trees and training materials
  • Conduct tests and simulations at corporate facility to assist with problem solving
  • Train and/or resolve customer issues in the field.
  • Coordinate and implement operational training with customers
  • Identify critical parts ordered and maintained in inventory
  • Write and maintain detailed Operating & Maintenance Procedure
  • Monitoring beta and pilot programs, including all field personnel at several test markets for several leading and nationally recognized retailers
  • Work with the marketing team to create sales tools and collateral
  • Other duties as assigned
  • Bachelor’s degree in Engineering or Business Management preferred
  • Must be a US Resident or US Citizen with a clean driving record
  • 1+ years of field engineering experience preferred
  • *Position requires extensive field travel and will sometimes require long hours in the field.
  • Must have a clear driving record
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